Frequently Asked Questions
Got questions? We’re here to help! Check out our FAQs for answers to common concerns and get the information you need to feel confident in your choices.
- TWM Water Restoration specializes in Water Damage Restoration, Fire Damage Restoration, Plumbing services, Water Heater installation and repair, as well as both Residential and Commercial services throughout the Dallas-Fort Worth metroplex.
- Signs of water damage can include discoloration on walls or ceilings, peeling paint, a musty smell, or visible mold growth. If you suspect any water intrusion, it’s best to contact us for a thorough inspection.
- If you experience water damage, prioritize safety by turning off the water supply and electricity if necessary. Avoid using electrical appliances in wet areas and contact TWM Water Restoration as soon as possible for professional assistance.
- We understand that time is of the essence in water damage situations. TWM Water Restoration is available 24/7 and strives to respond within an hour to help minimize damage and begin restoration.
- Our water damage restoration process includes assessment of the damage, water extraction, drying and dehumidification, cleaning and sanitizing affected areas, and finally, restoration to return your property to its pre-damage condition.
- Yes, TWM Water Restoration provides comprehensive fire damage restoration services, including smoke and soot removal, structural repairs, and odor elimination to help restore your property after a fire incident.
- Absolutely! All of our technicians are certified and trained in the latest restoration techniques and safety protocols to ensure the highest standards of service in every job we undertake.
- Yes, we offer a wide range of plumbing services including leak detection, pipe repairs, drain cleaning, and installation of water heaters to ensure your home or business runs smoothly.
- TWM Water Restoration services all types of water heaters, including tankless, traditional tank, and hybrid models. We can assist with installation, repair, and maintenance of your water heater.
- Yes, we cater to both residential and commercial clients across the DFW metroplex, providing tailored solutions to meet the specific needs of each property type.
- Regular maintenance, including checking for leaks, cleaning gutters, and ensuring proper drainage, can help prevent water damage. Installing sump pumps and water alarms can also offer added protection.
- TWM Water Restoration works with various insurance providers. We can assist you with the claims process to ensure you receive the coverage you need for your restoration services.
- You can request a quote by contacting us through our website or by calling our office directly. Our team will assess your situation and provide a detailed estimate based on the services needed.
- If you discover mold, it’s important to address it immediately. Contact TWM Water Restoration for professional mold remediation services to safely remove the mold and prevent further growth.
- TWM Water Restoration is committed to providing exceptional service, rapid response times, and expert knowledge in restoration and plumbing. Our focus on customer satisfaction and quality workmanship sets us apart as a trusted provider in the DFW metroplex.
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