24/7 restoration that gets your family back where they belong. Locally staffed, IICRC-certified crews handle water, fire, storm, and sewage damage, and we take care of the insurance paperwork too.
TWM Water Restoration is an IICRC-certified emergency restoration company providing 24/7 water damage restoration, fire damage restoration, sewage cleanup, storm damage cleanup and repair, and commercial water damage restoration. Locally-staffed crews respond around the clock, every day of the year, because the person dispatched to your property should know your neighborhood, not just your zip code.
Every TWM Water Restoration job starts with a free on-site inspection. We document the loss to your insurance carrier's specifications, communicate directly with adjusters, and bill your insurance directly, so your family focuses on getting back to normal while we focus on the claim. With 500+ five-star Google reviews, we've built our reputation one home at a time.
TWM Water Restoration partners with property managers, multi-family operators, and commercial building owners across our service markets. Our IICRC-certified crews respond 24/7 to minimize downtime, document the loss for insurance, and restore the property so tenants and operations get back to normal — fast.
Apartment complexes, condominiums, HOA-managed communities, and student housing all share the same pressure when disaster strikes: keep tenants safe, keep them in their units when possible, and keep ownership informed every step of the way.
Office towers, retail centers, restaurants, medical offices, warehouses, and hospitality properties run on tight margins and tighter schedules. Every hour a space is unusable is revenue lost — which is why we treat speed and documentation as equally important.
The same scope of work we deliver for residential — applied at commercial scale.
Live dispatch is answering the phone — including nights, weekends, and holidays. We'll mobilize a crew, document the scene, and coordinate directly with your insurance carrier.
These steps protect you, your family, and your insurance claim. None of them are difficult. All of them help.
If water is near outlets or appliances, stay out of the room until power is off. Never wade through standing water that could be electrified.
If it's a burst pipe or supply line, shut off the main water valve. If it's storm intrusion, move what you can out of the way.
Before moving anything, photograph every affected room from multiple angles. Insurance carriers require pre-mitigation documentation.
Sooner is always cheaper. Structural damage compounds within 24-48 hours. We'll dispatch the nearest crew at no charge to take the call.
Water damage restoration is more than pumping water out of a house. It is a documented, insurance-grade process that takes a property from soaked to certified-dry to fully rebuilt — and doing it right the first time is the difference between a two-week repair and a six-month problem.
Every TWM water damage restoration job follows the same IICRC-based sequence: a free on-site inspection with moisture mapping, emergency water extraction with truck-mounted pumps, structural drying with commercial dehumidifiers and air movers, daily moisture readings until the structure hits dry-standard, and full documentation for your insurance carrier.
Because the process is standardized, you always know what happens next — and your adjuster gets the moisture logs, photos, and drying records they need to approve the claim.
See the full water damage restoration service →Restoration dries the structure; water damage repair puts your home back the way it was. TWM handles both sides: once drying is verified, our repair crews replace drywall, insulation, flooring, trim, and cabinetry damaged by the water.
One company owning water damage repair from extraction through rebuild means no gap between the mitigation contractor and the rebuild contractor — and no finger-pointing on your claim.
How the restoration process works →A burst pipe at 2 AM is an emergency water damage call, not a next-business-day appointment. TWM dispatches crews 24 hours a day, 365 days a year, and in our metros a crew is typically on site within one to two hours.
Speed matters because water keeps moving: within 24–48 hours it wicks up walls, delaminates flooring, and turns a one-room extraction into a whole-floor restoration. Calling sooner is always the cheaper option.
Call the 24/7 emergency line →Standing water is removed with truck-mounted and submersible extraction units, then the real work starts: structural drying. We set commercial LGR dehumidifiers and air movers in a calculated pattern and verify progress with daily moisture readings, so nothing is closed up wet.
Category 3 losses — sewage backups and floodwater — get full containment, removal of contaminated materials, and antimicrobial treatment under the same 24/7 response.
Sewage & contaminated water cleanup →TWM Water Restoration is built for one thing: getting your home and your life back to normal, fast. IICRC-certified crews, professional-grade equipment, and the depth to handle losses of any size, from a single burst pipe to a full commercial flood. Every job is run by a local team that treats your property the way they'd treat their own.
Every market we serve is run by a real local team: people who know the neighborhoods, the building codes, and the local insurance adjusters by name. When you call TWM Water Restoration, you reach the team that will be on your job site.
We document everything to carrier specs, communicate directly with adjusters, and use industry-standard estimating software. You sign one form. We take it from there.
TWM Water Restoration is an IICRC Certified Firm, and every technician is trained and credentialed to the industry's recognized standards in water restoration, fire and smoke restoration, and applied microbial remediation. The work is documented, the methods are proven, and the results are built to hold up.
This is what professional restoration actually looks like. Every job is documented from the first call to the final walkthrough, and every technician on site is IICRC-trained and TWM Water Restoration-employed.
A second-story supply line failure released an estimated 80 gallons of water into this Frisco, TX residence. Our IICRC-certified water damage restoration crew arrived on site within 60 minutes of dispatch. Standing water was pulled with truck-mount extraction, contents were inventoried for insurance pack-out, and structural drying began the same day.
Our mitigation work included containment, controlled drywall demolition cut 12" above the water line per IICRC S500, structural drying, and content pack-out. Once the home was dry and documented, the homeowner's reconstruction was completed by one of our trusted partner contractors — including the hardwood floor refinishing, repaint, and final fixture reset shown above. Direct billed to the homeowner's carrier — homeowner paid only the deductible.
Drywall and insulation cut back to expose studs per IICRC S500. Axial movers and an LGR dehumidifier ran for 5 days until framing moisture content fell below 15%. Skipping demolition is how structural damage compounds within 48 hours behind walls that look fine on the outside.
When water reaches solid hardwood, most contractors quote a tear-out. We dried this Frisco, TX floor over 4 days with mat extractors and ambient dehumidification, then sanded, sealed, and refinished it on site. The homeowner kept the original wood and saved an estimated $14,000+ versus full replacement.
We're adding photos from new water, fire, and storm damage jobs as they're completed. Want to see specific work for your property type? Ask when you call.
Most homeowners' policies cover sudden water damage, fire, storm, and sewage losses. We document every step to your carrier's specifications, communicate directly with adjusters, and bill insurance directly, so you focus on your family while we focus on the claim.
Book Now for a Free InspectionYou pay your deductible. We invoice your carrier for the rest. No upfront costs, no surprise bills.
We come out, assess the damage, and document everything for your claim. No fee. No pressure to use us.
Industry-standard estimating software, photo documentation, and direct adjuster communication. We handle it all, start to finish.
State Farm, Allstate, USAA, Liberty Mutual, Farmers, Travelers, and more. If you have a policy, we can work with it.
Every review on this page is verified from our Google Business Profile. The names are real, the stories are real, and so was the water on their floors.
"Working with TWM Water Restoration was the best decision I made. Billy even came out on a weekend to meet with me. He took the time to explain everything to me and walked me through the entire process. Everyone throughout each stage has been incredible and I'm so grateful. Highly, highly, highly recommend!"
"After a pipe burst in our basement, we contacted TWM Water Restoration and they responded right away. Their technicians were professional, polite, and extremely knowledgeable. The equipment they used removed all the moisture and prevented further damage."
"We experienced serious flooding after a storm and were stressed about the damage. The restoration team showed up quickly and got right to work. They used advanced drying equipment and made sure every corner was properly treated. Our home feels clean, safe, and fresh again."
A clear path through the chaos. We move as fast as possible through every stage of mitigation, document everything to your insurance carrier's specifications, and hand off cleanly to your reconstruction partner so the rebuild can start without delay.
On-site walk-through with thermal imaging and moisture meters. Full documentation for your insurance claim, all on day one.
Truck-mounted extraction, containment of affected areas, removal of unsalvageable materials. We stabilize before we restore.
Commercial-grade dehumidifiers and air movers, monitored daily until structural moisture meets industry-standard targets.
Drywall, flooring, paint, fixtures: completed by an independent reconstruction company. We hand off our full mitigation documentation to a trusted partner GC — or whichever rebuild contractor you choose — so the rebuild starts from clean, dry, fully-documented conditions.
Same standards everywhere. Different team in each market — because the person dispatched to your address should know the city, not just the zip code.
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View Charlotte Coverage → South CarolinaColumbia · West Columbia · Lexington · Irmo · Cayce · Forest Acres · Sumter · 50+ Greater Columbia (Midlands) communities
View Columbia Coverage →The questions homeowners and property managers ask most often, answered straight. If yours isn't here, just call.
Every hour matters. Drywall and subfloor degrade within 24-48 hours. Soot bonds permanently in 72. Call now and we'll dispatch the nearest crew, at no cost to even take the call.