Local crews dispatched 24/7 across Dallas, Fort Worth, Plano, Frisco, McKinney, Arlington, and 50+ DFW cities. IICRC-certified technicians handle water, fire, storm, and sewage damage, document the loss for your carrier, and bill insurance directly.
TWM Water Restoration serves the entire Dallas–Fort Worth metroplex with IICRC-certified, locally staffed crews. From a burst pipe in a Plano two-story to fire damage in a Fort Worth ranch home or a North Texas hailstorm that floods half a Frisco subdivision overnight, we dispatch 24 hours a day, 365 days a year, because the person who shows up to your house should already know which side of the metroplex they're driving to.
Every DFW job starts with a free on-site assessment. We document the loss to your carrier's specifications, work directly with adjusters at State Farm, USAA, Allstate, Liberty Mutual, Farmers, and Travelers, and bill insurance directly so you only pay your deductible. With 500+ five-star Google reviews from neighbors across DFW, we've built this business one home at a time.
Dallas–Fort Worth is the fifth-largest metro in the country, and that scale shows up in restoration work: a single thunderstorm cell that drops golf-ball hail on Coppell can leave roof damage in Plano, Frisco, McKinney, and Allen within an hour. The metroplex spans more than 9,000 square miles across Dallas, Tarrant, Collin, Denton, and Rockwall counties, and the housing stock is just as varied. We respond to slab-foundation tract homes in Carrollton and Lewisville, century-old craftsman bungalows in Bishop Arts and the M-Streets, mid-century ranches in Highland Park and University Park, and the new construction running north along the Dallas North Tollway through Frisco, Prosper, and Celina.
DFW's highest-household-income ZIPs are concentrated in the Park Cities, far North Dallas, and the affluent Mid-Cities corridor. We serve 75205 and 75225 (Highland Park and University Park), 75230 (Preston Hollow), 75024, 75025, and 75093 (West Plano), 75034 and 75035 (Frisco), 75070 and 75071 (McKinney), 76092 (Southlake), 76034 (Colleyville), 76262 (Westlake and Trophy Club), 75019 (Coppell), 75028 (Flower Mound), and 75254 (Far North Dallas), along with the surrounding 80+ DFW ZIPs in both Dallas and Tarrant counties.
North Texas builds homes for the wrong weather. Spring brings the most concentrated hail damage of any U.S. metro — storms from late March through May routinely produce stone sizes that tear shingle granules off in patches and start water intrusion through unseen roof fractures. Summer heat causes PEX expansion failures and slab leaks where copper hits expansive clay soils — Dallas and Tarrant clay shrinks and swells more than 6 inches across extreme cycles, which is why we see so many pipe-shift failures under foundations in homes built between 1970 and 2000. Then winter ice storms (the February 2021 freeze made restoration history here) burst supply lines in attics that were never insulated for sub-20° temperatures. Each season has its dominant failure mode, and our crews carry equipment configured for the season we're in.
We work directly with every major carrier writing policies in North Texas — State Farm, USAA, Allstate, Liberty Mutual, Farmers, Travelers, Progressive, Nationwide, Chubb, Texas Farm Bureau, and Germania — handling Xactimate-formatted scopes, photo documentation, and direct adjuster communication so you sign your deductible and we handle the rest. Recent work has taken our crews into Preston Hollow estates, Park Cities historic homes, West Plano subdivisions, and Frisco new-builds — every one a different scope, every one billed direct to the carrier.
TWM Water Restoration partners with property managers, multi-family operators, and commercial building owners across our service markets. Our IICRC-certified crews respond 24/7 to minimize downtime, document the loss for insurance, and restore the property so tenants and operations get back to normal — fast.
Apartment complexes, condominiums, HOA-managed communities, and student housing all share the same pressure when disaster strikes: keep tenants safe, keep them in their units when possible, and keep ownership informed every step of the way.
Office towers, retail centers, restaurants, medical offices, warehouses, and hospitality properties run on tight margins and tighter schedules. Every hour a space is unusable is revenue lost, which is why we treat speed and documentation as equally important.
The same scope of work we deliver for residential, applied at commercial scale.
Live dispatch is answering the phone, including nights, weekends, and holidays. We'll mobilize a crew, document the scene, and coordinate directly with your insurance carrier.
These steps protect you, your family, and your insurance claim. None of them are difficult. All of them help.
If water is near outlets or appliances, stay out of the room until power is off. Never wade through standing water that could be electrified.
If it's a burst pipe or supply line, shut off the main water valve. If it's storm intrusion, move what you can out of the way.
Before moving anything, photograph every affected room from multiple angles. Insurance carriers require pre-mitigation documentation.
Sooner is always cheaper. Structural damage compounds within 24-48 hours. We'll dispatch the nearest crew at no charge to take the call.
TWM Water Restoration is built for one thing: getting your home and your life back to normal, fast. IICRC-certified crews, professional-grade equipment, and the depth to handle losses of any size, from a single burst pipe to a full commercial flood. Every job is run by a local team that treats your property the way they'd treat their own.
Every market we serve is run by a real local team: people who know the neighborhoods, the building codes, and the local insurance adjusters by name. When you call TWM Water Restoration, you reach the team that will be on your job site.
We document everything to carrier specs, communicate directly with adjusters, and use industry-standard estimating software. You sign one form. We take it from there.
TWM Water Restoration is an IICRC Certified Firm, and every technician is trained and credentialed to the industry's recognized standards in water restoration, fire and smoke restoration, and applied microbial remediation. The work is documented, the methods are proven, and the results are built to hold up.
This is what professional restoration actually looks like. Every job is documented from the first call to the final walkthrough, and every technician on site is IICRC-trained and TWM Water Restoration-employed.
A second-story supply line failure released an estimated 80 gallons of water into this Dallas–Fort Worth, TX residence. Our IICRC-certified water damage restoration crew arrived on site within 60 minutes of dispatch. Standing water was pulled with truck-mount extraction, contents were inventoried for insurance pack-out, and structural drying began the same day.
Our mitigation work included containment, controlled drywall demolition cut 12" above the water line per IICRC S500, structural drying, and content pack-out. Once the home was dry and documented, the homeowner's reconstruction was completed by one of our trusted partner contractors — including the hardwood floor refinishing, repaint, and final fixture reset shown above. Direct billed to the homeowner's carrier — homeowner paid only the deductible.
Drywall and insulation cut back to expose studs per IICRC S500. Axial movers and an LGR dehumidifier ran for 5 days until framing moisture content fell below 15%. Skipping demolition is how structural damage compounds within 48 hours behind walls that look fine on the outside.
When water reaches solid hardwood, most contractors quote a tear-out. We dried this Dallas–Fort Worth, TX floor over 4 days with mat extractors and ambient dehumidification, then sanded, sealed, and refinished it on site. The homeowner kept the original wood and saved an estimated $14,000+ versus full replacement.
We're adding photos from new water, fire, and storm damage jobs as they're completed. Want to see specific work for your property type? Ask when you call.
Most homeowners' policies cover sudden water damage, fire, storm, and sewage losses. We document every step to your carrier's specifications, communicate directly with adjusters, and bill insurance directly, so you focus on your family while we focus on the claim.
Book Now for a Free InspectionYou pay your deductible. We invoice your carrier for the rest. No upfront costs, no surprise bills.
We come out, assess the damage, and document everything for your claim. No fee. No pressure to use us.
Industry-standard estimating software, photo documentation, and direct adjuster communication. We handle it all, start to finish.
State Farm, Allstate, USAA, Liberty Mutual, Farmers, Travelers, and more. If you have a policy, we can work with it.
Every review on this page is verified from our Google Business Profile. The names are real, the stories are real, and so was the water on their floors.
"Working with TWM Water Restoration was the best decision I made. Billy even came out on a weekend to meet with me. He took the time to explain everything to me and walked me through the entire process. Everyone throughout each stage has been incredible and I'm so grateful. Highly, highly, highly recommend!"
"After a pipe burst in our basement, we contacted TWM Water Restoration and they responded right away. Their technicians were professional, polite, and extremely knowledgeable. The equipment they used removed all the moisture and prevented further damage."
"We experienced serious flooding after a storm and were stressed about the damage. The restoration team showed up quickly and got right to work. They used advanced drying equipment and made sure every corner was properly treated. Our home feels clean, safe, and fresh again."
A clear path through the chaos. We move as fast as possible through every stage of mitigation, document everything to your insurance carrier's specifications, and hand off cleanly to your reconstruction partner so the rebuild can start without delay.
On-site walk-through with thermal imaging and moisture meters. Full documentation for your insurance claim, all on day one.
Truck-mounted extraction, containment of affected areas, removal of unsalvageable materials. We stabilize before we restore.
Commercial-grade dehumidifiers and air movers, monitored daily until structural moisture meets industry-standard targets.
Drywall, flooring, paint, fixtures: completed by an independent reconstruction company. We hand off our full mitigation documentation to a trusted partner GC — or whichever rebuild contractor you choose — so the rebuild starts from clean, dry, fully-documented conditions.
From Rockwall to Weatherford, McKinney to Mansfield. Crews staged on both the Dallas and Fort Worth sides so we're never more than a short drive from your address.
The questions homeowners and property managers ask most often, answered straight. If yours isn't here, just call.
Every hour matters. Drywall and subfloor degrade within 24-48 hours. Soot bonds permanently in 72. Call now and we'll dispatch the nearest crew, at no cost to even take the call.