Kitchen fire, electrical fire, garage fire, or a total loss, every hour matters. Our IICRC-certified crews board up the structure, neutralize smoke odor, clean soot from every surface, and handle your insurance claim end to end. Free on-site assessment, no charge to take the call.
Whatever brought you here, the response is the same: dispatch the nearest crew, stabilize the structure, contain the soot, neutralize the odor, and handle your claim. Here's what we get called out to most.
Grease fires, oven flare-ups, and unattended cooking. Even a contained fire deposits soot and protein residue across every surface, including rooms the flames never touched. The HVAC pulls particulate everywhere within minutes. Soot bonds permanently in 72 hours, so speed isn't optional.
Failed wiring in walls, dryer lint fires, overloaded outlets, and lithium-ion battery failures. The fire itself may be small, but the smoke produces acidic residues that corrode metals, etch glass, and yellow plastics within days if not properly cleaned.
Larger losses where the fire department had to cut into the structure, ventilate the roof, and saturate the framing with water. Now you have fire damage, water damage, and mold risk stacked on top of each other. We coordinate the full mitigation as one job, not three vendors.
Wildfire smoke intrusion, garage fires next door, or HVAC-circulated smoke from another part of the home. The flames never reached you, but the smell and the soot did. Often missed by adjusters because the visible damage looks minor, but the air quality and contents are affected.
When you call, the crew that shows up has one job: get your home cleaned, deodorized, and rebuilt to pre-loss condition, document everything for your insurance carrier, and rebuild what we removed. Here's what that looks like in practice.
Emergency board-up & stabilization. If the fire department broke windows or cut the roof for ventilation, the structure is exposed. We board up openings, tarp roof penetrations, and secure the property within hours of dispatch, before more damage from weather, animals, or theft occurs.
Soot & residue cleaning. Different fires produce different residues, and each requires a different cleaning method. Dry soot from paper and wood vacuums off; wet smoke from low-temperature smoldering fires requires solvent cleaning; protein residue from kitchen fires is nearly invisible but smells terrible and bonds to surfaces. We identify the residue type before we touch the surface, because wiping dry soot with a wet sponge permanently sets the staining.
HEPA air scrubbing. This is where most fire damage jobs go wrong with cheaper outfits. Soot particles are airborne for days after a fire and circulate through HVAC ducts into rooms the flames never reached. HEPA scrubbers run continuously for 5 to 10 days, capturing 99.97% of particulates down to 0.3 microns. Before scrubbing starts, we install plastic containment (shown in the photo) to seal off affected zones, contain soot migration, and protect unaffected parts of the home. We don't pull equipment until air quality readings clear baseline, period.
Odor neutralization. Smoke odor lives in three places: airborne particles, surface residues, and porous materials (drywall, insulation, fabrics). We address all three. Hydroxyl generators or ozone treatment for the air, surface cleaning with odor counteractants, and removal/replacement of unsalvageable porous materials. This isn't optional and it isn't a sales upsell, it's IICRC S700 protocol.
Contents pack-out & cleaning. Furniture, electronics, clothing, and personal items get inventoried, packed out to our climate-controlled facility, cleaned per material type, and stored until rebuild is complete. Photos and inventory submitted to your carrier throughout.
Rebuild. Drywall, texture, paint, trim, flooring, and cabinetry are completed by an independent reconstruction company. We’ll connect you with one of our trusted partner GCs — or work with whichever rebuild contractor you choose — and hand over our full mitigation documentation so they start with everything they need for the carrier.
Active mitigation job: TWM Water Restoration crew installing plastic containment to seal off the affected zone before HEPA scrubbing and odor neutralization. Daily air quality readings logged and submitted as supporting documentation for the claim.
After a fire, the flames are only the start. Soot is acidic. It corrodes metals, etches glass, stains grout, and chemically bonds to drywall and fabrics. The clock is measured in days, not weeks.
Within 72 hours, soot has chemically bonded to most surfaces. Within a week, smoke odor has permanently embedded in porous materials, drywall, framing, insulation, soft goods. The right move at hour 4 is professional cleaning, HEPA scrubbing, and odor neutralization. The same job at day 14 is full demolition and replacement, often 5 to 8x the cost.
If you're seeing soot on surfaces, smelling smoke that won't quit, or noticing yellowed walls, please don't wait. Call us today.
A clear path through the chaos. Most fire damage mitigation jobs run 5 to 14 days — that's the phase TWM Water Restoration handles directly. We move as fast as possible, document everything to your insurance carrier's specifications, and hand off cleanly to your reconstruction partner so the rebuild can start without delay.
Same-hour dispatch once the fire department clears the scene. Damage assessment, photo documentation, contents inventory, and a written scope your carrier can act on.
Emergency board-up of broken windows and openings, tarping of damaged roofs, and containment to prevent secondary damage from weather, soot spread, and theft.
HEPA air scrubbers, hydroxyl generators, and dry-ice or chemical sponge cleaning per IICRC S700. Soot removed from structure and contents, odor neutralized at the molecular level.
Drywall, paint, trim, flooring, framing where needed, and contents restoration. One contract, one point of contact, your home back the way you remember it.
Most homeowners have never filed a property claim before. Adjusters have, every day. The gap between what your policy covers and what gets approved often comes down to documentation: contents inventory, air quality readings, scope of loss, and Xactimate-formatted estimates. We've worked with State Farm, Allstate, USAA, Farmers, Liberty Mutual, Travelers, Progressive, and most regional carriers.
Book a Free On-Site AssessmentMost homeowners pay deductible only. We invoice the carrier for the rest, no upfront costs.
The format your adjuster expects, the first time. Industry-standard pricing and scope.
Submitted as carrier-ready documentation throughout the entire mitigation period.
One project manager from first call to final walkthrough. No handoffs, no chasing.
Three things every TWM Water Restoration fire damage job has in common, no matter the market or the size of the loss.
We don't sub out fire damage work. Every crew on every job is a TWM Water Restoration W-2 employee, trained on our IICRC S700 protocols and our standards. The person who shows up at your door is on our payroll, not a 1099 fishing for the cheapest job.
Direct billing, Xactimate estimates, air quality readings logged daily, and a single project manager on your file from intake to final invoice. We've handled enough claims that we know what your carrier wants before they ask.
Every job runs to IICRC S700 standards: documented soot removal, proper odor neutralization, and equipment sized to the affected area. The certifications matter because your carrier knows what they mean. So do the courts, if it ever comes to that.
Three real reviews, every one a verified fire damage job. Names, neighborhoods, and the loss type are real.
"Grease fire on the stovetop got out of control fast, kitchen ceiling and cabinets gone, soot through the whole first floor. TWM Water Restoration had a crew at the house within 90 minutes, boarded up the broken window, started HEPA scrubbing immediately. Three weeks later you'd never know it happened. Worth every penny of the deductible."
"Electrical fire started in the attic from old wiring, spread to the master bedroom before the fire department got it out. Crew showed up, documented everything for State Farm, scrubbed the soot, neutralized the smoke smell, and rebuilt the affected rooms. No surprises, no fights with the adjuster."
"Neighbor's house fire next door pushed smoke through our HVAC and into the whole upstairs. Didn't think we needed help until the smell wouldn't go away. TWM Water Restoration ran HEPA scrubbers and hydroxyl generators for a week, cleaned the ductwork, and finally killed the smell. Insurance covered all of it."
Same standards everywhere. Different team in each market, because the person dispatched to your address should know the city, not just the zip code.
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View Oklahoma City Coverage →The questions homeowners ask most often when fire damage happens. If yours isn't here, just call.
Every hour matters. Soot bonds permanently in 72. Smoke odor embeds in days. Call now and we'll dispatch the nearest crew, at no cost to even take the call.
