Local crews dispatched 24/7 in Katy and across the Houston metro. IICRC-certified technicians handle water, fire, storm, and sewage damage, document the loss for your carrier, and bill insurance directly.
TWM Water Restoration serves Katy and the surrounding Houston metro with IICRC-certified, locally staffed crews. From a burst pipe in a Katy two-story to fire damage in a Cinco Ranch ranch home or a Gulf Coast tropical storm that floods half a Katy subdivision overnight, we dispatch 24 hours a day, 365 days a year, because the person who shows up to your house should already know the streets in your neighborhood.
Every Katy job starts with a free on-site assessment. We document the loss to your carrier's specifications, work directly with adjusters at State Farm, USAA, Allstate, Liberty Mutual, Farmers, and Travelers, and bill insurance directly so you only pay your deductible. With 500+ five-star Google reviews from neighbors across the Houston metro, we've built this business one home at a time.
Katy sits at the western edge of the Houston metro across the Harris, Fort Bend, and Waller county tri-point, with a city-proper population of about 22,000 but a broader Katy-area community of more than 350,000 residents. Top-rated Katy ISD anchors the area's exceptional housing demand, and master-planned communities define the residential landscape: Cinco Ranch (covered separately), Falcon Landing, Grand Lakes, Cane Island, Seven Meadows, Firethorne, Tamarron, and dozens of subdivisions in between. The housing stock skews to 1990s-and-newer master-planned construction, with the original Old Katy townsite carrying a small pocket of 1920s–60s historic homes around the historic depot district.
Katy's higher-household-income ZIPs are 77494 (west Katy, Cinco Ranch and the newer master-planned corridor), 77450 (central Katy, original master-planned community and Grand Lakes), 77493 (north Katy, Cane Island), and 77449 (east Katy, Mason Creek and the original suburban core). We respond across all four Katy ZIPs, with route coverage along the I-10 West frontage, the Grand Parkway (Highway 99), Mason Road, Westheimer Parkway, FM 1463, and the Katy Mills Boulevard residential areas.
Katy's master-planned housing stock drives a damage profile clustered around builder-grade system service-life decisions across the broader 1990s–2010s construction. Builder-grade PEX manifold connection failures dominate interior calls, water heaters from the late 1990s and early 2000s are reaching end-of-life simultaneously across many communities, and HVAC condensate drains in attic-mounted units back up regularly during peak summer load. Katy sits at the Buffalo Bayou headwaters, and the surrounding bayou system drives flood events during tropical storms — Harvey (2017) hit Katy especially hard when Buffalo Bayou tributaries combined with the Addicks and Barker reservoir releases west of the city, producing sustained flooding across the master-planned communities. Spring hailstorms moving east through Waller and Harris counties frequently drop concentrated stones over Katy. Recent work has taken our crews into Falcon Landing, Grand Lakes, Cane Island, and the Firethorne community.
We work directly with every major carrier writing in Harris and Fort Bend counties — State Farm, USAA, Allstate, Liberty Mutual, Farmers, Travelers, Progressive, Nationwide, Chubb, Texas Farm Bureau, and Germania — plus high-net-worth specialty carriers like Chubb Masterpiece, Nationwide Private Client, PURE, and AIG Private Client for Cinco Ranch–adjacent and Falcon Landing estate-level losses. Flood claims involving the Addicks/Barker reservoir releases often involve four-party coordination between homeowner policy, NFIP, federal disaster assistance, and class-action settlement programs from the 2017 controlled-release litigation.
TWM Water Restoration partners with property managers, multi-family operators, and commercial building owners across our service markets. Our IICRC-certified crews respond 24/7 to minimize downtime, document the loss for insurance, and restore the property so tenants and operations get back to normal — fast.
Apartment complexes, condominiums, HOA-managed communities, and student housing all share the same pressure when disaster strikes: keep tenants safe, keep them in their units when possible, and keep ownership informed every step of the way.
Office towers, retail centers, restaurants, medical offices, warehouses, and hospitality properties run on tight margins and tighter schedules. Every hour a space is unusable is revenue lost, which is why we treat speed and documentation as equally important.
The same scope of work we deliver for residential, applied at commercial scale.
Live dispatch is answering the phone, including nights, weekends, and holidays. We'll mobilize a crew, document the scene, and coordinate directly with your insurance carrier.
These steps protect you, your family, and your insurance claim. None of them are difficult. All of them help.
If water is near outlets or appliances, stay out of the room until power is off. Never wade through standing water that could be electrified.
If it's a burst pipe or supply line, shut off the main water valve. If it's storm intrusion, move what you can out of the way.
Before moving anything, photograph every affected room from multiple angles. Insurance carriers require pre-mitigation documentation.
Sooner is always cheaper. Structural damage compounds within 24-48 hours. We'll dispatch the nearest crew at no charge to take the call.
TWM Water Restoration is built for one thing: getting your home and your life back to normal, fast. IICRC-certified crews, professional-grade equipment, and the depth to handle losses of any size, from a single burst pipe to a full commercial flood. Every job is run by a local team that treats your property the way they'd treat their own.
Every market we serve is run by a real local team: people who know the neighborhoods, the building codes, and the local insurance adjusters by name. When you call TWM Water Restoration, you reach the team that will be on your job site.
We document everything to carrier specs, communicate directly with adjusters, and use industry-standard estimating software. You sign one form. We take it from there.
TWM Water Restoration is an IICRC Certified Firm, and every technician is trained and credentialed to the industry's recognized standards in water restoration, fire and smoke restoration, and applied microbial remediation. The work is documented, the methods are proven, and the results are built to hold up.
This is what professional restoration actually looks like. Every job is documented from the first call to the final walkthrough, and every technician on site is IICRC-trained and TWM Water Restoration-employed.
A second-story supply line failure released an estimated 80 gallons of water into this Katy, TX residence. Our IICRC-certified water damage restoration crew arrived on site within 60 minutes of dispatch. Standing water was pulled with truck-mount extraction, contents were inventoried for insurance pack-out, and structural drying began the same day.
Our mitigation work included containment, controlled drywall demolition cut 12" above the water line per IICRC S500, structural drying, and content pack-out. Once the home was dry and documented, the homeowner's reconstruction was completed by one of our trusted partner contractors — including the hardwood floor refinishing, repaint, and final fixture reset shown above. Direct billed to the homeowner's carrier — homeowner paid only the deductible.
Drywall and insulation cut back to expose studs per IICRC S500. Axial movers and an LGR dehumidifier ran for 5 days until framing moisture content fell below 15%. Skipping demolition is how structural damage compounds within 48 hours behind walls that look fine on the outside.
When water reaches solid hardwood, most contractors quote a tear-out. We dried this Katy, TX floor over 4 days with mat extractors and ambient dehumidification, then sanded, sealed, and refinished it on site. The homeowner kept the original wood and saved an estimated $14,000+ versus full replacement.
We're adding photos from new water, fire, and storm damage jobs as they're completed. Want to see specific work for your property type? Ask when you call.
Most homeowners' policies cover sudden water damage, fire, storm, and sewage losses. We document every step to your carrier's specifications, communicate directly with adjusters, and bill insurance directly, so you focus on your family while we focus on the claim.
Book Now for a Free InspectionYou pay your deductible. We invoice your carrier for the rest. No upfront costs, no surprise bills.
We come out, assess the damage, and document everything for your claim. No fee. No pressure to use us.
Industry-standard estimating software, photo documentation, and direct adjuster communication. We handle it all, start to finish.
State Farm, Allstate, USAA, Liberty Mutual, Farmers, Travelers, and more. If you have a policy, we can work with it.
Every review on this page is verified from our Google Business Profile. The names are real, the stories are real, and so was the water on their floors.
"Working with TWM Water Restoration was the best decision I made. Billy even came out on a weekend to meet with me. He took the time to explain everything to me and walked me through the entire process. Everyone throughout each stage has been incredible and I'm so grateful. Highly, highly, highly recommend!"
"After a pipe burst in our basement, we contacted TWM Water Restoration and they responded right away. Their technicians were professional, polite, and extremely knowledgeable. The equipment they used removed all the moisture and prevented further damage."
"We experienced serious flooding after a storm and were stressed about the damage. The restoration team showed up quickly and got right to work. They used advanced drying equipment and made sure every corner was properly treated. Our home feels clean, safe, and fresh again."
A clear path through the chaos. We move as fast as possible through every stage of mitigation, document everything to your insurance carrier's specifications, and hand off cleanly to your reconstruction partner so the rebuild can start without delay.
On-site walk-through with thermal imaging and moisture meters. Full documentation for your insurance claim, all on day one.
Truck-mounted extraction, containment of affected areas, removal of unsalvageable materials. We stabilize before we restore.
Commercial-grade dehumidifiers and air movers, monitored daily until structural moisture meets industry-standard targets.
Drywall, flooring, paint, fixtures: completed by an independent reconstruction company. We hand off our full mitigation documentation to a trusted partner GC — or whichever rebuild contractor you choose — so the rebuild starts from clean, dry, fully-documented conditions.
From Katy to Pasadena, The Woodlands to Pearland. Crews staged across the Houston metro so we're never more than a short drive from your Katy address.
The questions homeowners and property managers ask most often, answered straight. If yours isn't here, just call.
Every hour matters. Drywall and subfloor degrade within 24-48 hours. Soot bonds permanently in 72. Call now and we'll dispatch the nearest crew, at no cost to even take the call.