Burst pipe, slow leak, appliance overflow, or storm intrusion, every hour matters. Our IICRC-certified crews extract water, dry the structure, and handle your insurance claim end to end. Free on-site assessment, no charge to take the call.
Whatever brought you here, the response is the same: dispatch the nearest crew, stop the source, extract the water, dry the structure to dry standard, and handle your claim. Here's what we get called out to most.
Washing machine hoses, ice maker lines, water heaters, and aging copper. The leak you woke up to at 2am? We dispatch a crew the same hour, no matter the day or time. Mold begins forming in 24 to 48 hours, so speed isn't optional.
Slab leaks, bathroom subfloor saturation, leaks behind cabinets, and AC condensate overflows. By the time you see the wall stain or smell mustiness, water has been migrating for weeks. We use thermal imaging and moisture meters to map every inch of the affected area.
Wind-driven rain through compromised flashing, hail damage to roof penetrations, and foundation seepage during prolonged rain events. We coordinate with roofers and tarp the structure first if needed, then dry the interior down properly.
Dishwasher overflows, fridge water lines, washing machine drain backups, and toilet supply line failures. Often Category 1 or 2 water, but timing matters: the longer it sits, the more the cleanup category escalates and the worse the rebuild gets.
When you call, the crew that shows up has one job: get your home back to dry standard, document everything for your insurance carrier, and rebuild what we removed. Here's what that looks like in practice.
Water extraction. Truck-mounted extractors and submersible pumps for standing water. Light wand extractors for carpet and pad. The first 24 hours are about volume, removing as much liquid water as possible before drying begins.
Containment & demolition. Flood cuts on saturated drywall (typically 12 to 24 inches up the wall), removal of unsalvageable insulation, and detachment of base trim. Cabinet kicks come off so we can dry behind them. Hardwood floors get evaluated for cupping and crowning, and pulled if drying-in-place won't restore them.
Structural drying. This is where most water damage jobs go wrong with cheaper outfits. Air movers create surface evaporation; LGR (low-grain refrigerant) dehumidifiers pull that moisture out of the air. The dehumidifier in the photo runs continuously for 3 to 5 days, with daily moisture readings logged for your carrier. We don't pull equipment until materials hit dry standard, period.
Antimicrobial treatment. Wherever water sat for more than 24 hours, we apply EPA-registered antimicrobial to prevent mold growth before reconstruction begins. This isn't optional and it isn't a sales upsell, it's IICRC S500 protocol.
Rebuild. Drywall, texture, paint, trim, flooring, and cabinetry are completed by an independent reconstruction company. We’ll connect you with one of our trusted partner GCs — or work with whichever rebuild contractor you choose — and hand over our full mitigation documentation so they start with everything they need for the carrier.
Active drying job: source isolated, equipment running 24/7. Daily moisture readings logged and submitted as supporting documentation for the claim.
That hardwood was a customer's floor, two weeks after a slow supply line leak under the dishwasher. The wood is unsalvageable. The black on the edges is mold colonization. The substrate underneath is saturated, and the joists may be too.
The right move at hour 4 is extraction and structural drying. The same job at day 14 is mold remediation, full floor replacement, and possibly framing repair, often 6 to 10x the cost.
If you're seeing wall stains, smelling mustiness, or finding warped flooring, please don't wait. Call us today.
A clear path through the chaos. Most water damage mitigation jobs run 3 to 7 days — that's the phase TWM Water Restoration handles directly. We move as fast as possible, document everything to your insurance carrier's specifications, and hand off cleanly to your reconstruction partner so the rebuild can start without delay.
Same-hour dispatch. Moisture mapping, thermal imaging, photo documentation, and a written scope your carrier can act on.
Standing water removed, affected materials cut and contained, source isolated. Antimicrobial applied where water sat over 24 hours.
LGR dehumidifiers and air movers run until moisture readings meet IICRC S500 dry standard. Daily logs submitted to your carrier.
Drywall, paint, trim, flooring, and cabinetry. One contract, one point of contact, your home back the way you remember it.
Most homeowners have never filed a property claim before. Adjusters have, every day. The gap between what your policy covers and what gets approved often comes down to documentation: moisture readings, equipment logs, scope of loss, and Xactimate-formatted estimates. We've worked with State Farm, Allstate, USAA, Farmers, Liberty Mutual, Travelers, Progressive, and most regional carriers.
Book a Free On-Site AssessmentMost homeowners pay deductible only. We invoice the carrier for the rest, no upfront costs.
The format your adjuster expects, the first time. Industry-standard pricing and scope.
Submitted as carrier-ready documentation throughout the entire drying period.
One project manager from first call to final walkthrough. No handoffs, no chasing.
Three things every TWM Water Restoration water damage job has in common, no matter the market or the size of the loss.
We don't sub out water damage work. Every crew on every job is a TWM Water Restoration W-2 employee, trained on our IICRC S500 protocols and our standards. The person who shows up at your door is on our payroll, not a 1099 fishing for the cheapest job.
Direct billing, Xactimate estimates, moisture readings logged daily, and a single project manager on your file from intake to final invoice. We've handled enough claims that we know what your carrier wants before they ask.
Every job runs to IICRC S500 standards: documented dry standard, proper antimicrobial treatment, equipment sized to the affected area. The certifications matter because your carrier knows what they mean. So do the courts, if it ever comes to that.
Three real reviews, every one a verified water damage job. Names, neighborhoods, and the loss type are real.
"Came home from vacation to two inches of water in the kitchen. TWM Water Restoration had a crew at the house within 90 minutes, extracted everything, and had air movers running before the adjuster even called back. Drywall and floors look better than before. Worth every penny of the deductible."
"Slow leak under the master bath that we didn't catch for weeks. Crew showed up, mapped the moisture, found it had migrated into the closet wall and bedroom subfloor. Documented everything for State Farm, who paid the claim in full. No surprises."
"Storm took out part of the roof and rain came through the upstairs ceiling overnight. TWM Water Restoration tarped the roof at 6am, had the interior dried out in three days, and rebuilt the ceiling and bedroom in under two weeks. Smooth process from claim to keys."
Same standards everywhere. Different team in each market, because the person dispatched to your address should know the city, not just the zip code.
Dallas · Fort Worth · Plano · Frisco · Arlington · Irving · McKinney · Garland · Mansfield · Keller · Southlake · Grand Prairie · Euless · 80+ DFW cities
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View Oklahoma City Coverage →The questions homeowners ask most often when water damage happens. If yours isn't here, just call.
Every hour matters. Mold begins forming in 24-48 hours. Soot bonds permanently in 72. Call now and we'll dispatch the nearest crew, at no cost to even take the call.
